INFORMATION WE COLLECT

Information may include contact, company and transaction data.

Examples include name, company, email, phone, billing / delivery information, GST or business details, requirement specifications, files, artwork, quotations, orders, invoices, support messages, login records and analytics / device information.

HOW WE USE IT

Information is used to operate the business relationship.

• Respond to enquiries and prepare quotations
• Create and manage customer / vendor accounts
• Process artwork, orders, production and delivery
• Issue invoices and maintain commercial records
• Provide support and investigate quality issues
• Secure the website and prevent abuse
• Measure website performance and marketing effectiveness where permitted
• Comply with legal, tax and regulatory obligations

SHARING

Information is shared only where needed for the service or legal obligation.

This can include authorised employees, production / logistics vendors, technology providers, payment / accounting providers and professional advisers, subject to appropriate operational need. BOXOX does not sell customer conversation or business data as a product.

RETENTION & SECURITY

Records are retained for business, tax, legal, support and repeat-order purposes as appropriate.

Reasonable technical and organisational measures are used to protect information, but no internet or storage system can be guaranteed completely secure.

YOUR REQUESTS

Contact BOXOX for privacy-related requests.

Subject to applicable law and legitimate business / legal retention requirements, you may request correction, access or deletion of certain personal information.